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Contact

718-489-8335

Address

195 Montague Street
Brooklyn, NY 11201

©2020 by Brown Resumes, Inc.

FAQ

Here are answers to your frequently asked questions. We hope this will help you better understand our services and policies. If you still have questions, please do not hesitate to get in touch!

HOW MUCH DOES A RESUME COST?

Our resume prices range from $250.00 to $700.00. You may wonder why all resumes are not priced the same. The reality is that all resumes take a different level of work and time to craft. The factors that contribute to this are professional level of work, industry requirements, length of work experience, and the number of positions held. Each additional position requires special questions and a different level of attention. On average, the resume intake process and package completion can take from three to 10 hours, so unfortunately, all resumes cannot be priced the same. Your resume price includes a 15-minute phone consultation, the resume intake process, and the time it takes to complete your package, which includes unlimited revisions. All the steps in your process take time. This helps ensure you receive quality and marketable documents for your prospective employer. A resume is an investment! It is the only tool that separates you from your future employer. Make a good first impression by allowing Brown Resumes, Inc. to help you.

WHAT IS THE COST FOR BUSINESS CONSULTING SERVICES?

Generally, our fees for services are calculated based upon the project type, which range from $75 to $150 hourly. Other related costs: In rendering services to your organization, it may be necessary for us to incur expenses for items such as travel, long-distance telephone calls, rush services, administrative, vendors, lodging and meals. The actual expenses may vary depending on the type of services we provide to your company. Certain expenses may include an adjustment, above cost, to cover our expenses in providing the billed service or product. However, expenses paid entirely to third parties (such as travel and lodging expenses) will be billed to you at our “out-of-pocket” cost. Late Payments: If you fail to pay our invoices in full on or before the due date set forth on the invoices, we reserve the right to assess a monthly service charge equal to .10% of all fees and expenses which are past due. This monthly service charge will be billed to you at the end of each month in which a late payment occurs. In no event will the service charge be greater than permitted by any applicable law. We also reserve the right to apply funds held as a retainer against any past due amounts.

WHAT IS THE PROCESS TO WRITE A RESUME?

Brown Resumes, Inc.’s goal is to craft the best image of you on paper, and with that goal in mind, there is a very detailed intake process that includes:

 

Obtaining a copy of your resume and supporting documents, which includes but is not limited to: copies of degree-related items, certifications, and trainings.

  1. When you inquire about services, we provide an initial offer to conduct a 15-minute discovery call where we determine the type of services needed to meet your career challenges

  2. After your discovery call is completed and you are interested in moving forward with our services, we begin the intake process which includes requesting a copy of your resume. If you do not have a copy of your resume handy, you must complete the resume intake application, which is furnished after a service is purchased.

  3. After reviewing your resume, we follow-up with a proposal. Once you approve the proposal and settle your invoice, we start the intake process.

  4. Once your documents are reviewed a customized resume questionnaire is generated, which will be sent to you via email for your completion in Microsoft Word or pasted in the email body within 72 hours of payment of service. The purpose of the resume questionnaire is to gather important background details that will help in building your resume. These questions include but are not limited to: career achievements, training experience, education and work responsibility details.Once completed, responses to your resume questionnaire can only be accepted via Microsoft Word, email, or  online using the “Resume Questionnaire Submission Form” located on the “Contact” page.

WHAT IS THE CLIENT ONBOARDING PROCESS FOR RESUME SERVICES? (This process will go live March 2020)

We have put together some information to make sure that your onboarding experience is as smooth as possible. We are experiencing a wonderful growth spurt thanks to all of our current and new customers, so we are transitioning into a more automated process to meet the very high demand of our products and services. We now have dedicated departments for various issues, inquiries, and concerns. All order inquiries should be directed to orders@brownresumes.com. Thank you

 

Here are your onboarding instructions:

  1. View welcome video via webinar-(must register) Please click here for access

  2. Schedule a discovery call if you are unsure about services and how Brown Resumes, Inc. can help. 

  3. If a discovery call is not needed, visit the shop services tab and make a purchase. 

  4. All orders will receive an automatic email response. Please review yours for next steps after making your purchase.

  5. Please send a request for an intake application if you do not have a current resume or cannot locate your resume at the moment. If not, move to step 6.

  6. You will receive a resume questionnaire within 72-business hours or less after your purchase. 

  7. Once you submit your questionnaire, you will receive an automatic email. Review the email for the next steps.

  8. Wait for delivery of your order. Writing services turnaround is 5 to 10 business days or less. Digital product orders are fulfilled within 24 to 72 business hours. All other orders are fulfilled within 3 to 5 business days or less.

WHAT IS THE PROCESS FOR BUSINESS CONSULTING SERVICES?

During our professional undertaking, Our goal is to provide you with quality consulting services, on schedule and at a reasonable cost. Using our professional judgment, we will re-engineer your business processes by simultaneously inventing and simplifying the overall operation. It is our mission to provide creative and effective solutions assuring the best chance of success for your business. Our process begins with conducting a 15- minute discovery call to assess the challenges of your company and see if we will be a fit working together. Once your needs are assessed, we follow up with a proposal for services. If the proposal is approved by you, then the next step is to settle your invoice. Depending on the size of the project, we may require a retainer for services. Please see our cost/retainer policy below. Once your invoice is settled, the next step is to sign a standard business engagement letter which will solidify a date when services will start and duration of our working relationship (which includes committing to a long-term contract ranging from 14 days to six months. After your engagement letter is signed, we will follow-up with an intake form and questionnaire to create a client file for your records and our business transactions. Once this step is completed, at your request, we welcome signing confidentiality and non-disclosure agreements.

HOW CAN A DISCOVERY MEETING AND/OR PHONE CALL BENEFIT ME OR MY COMPANY?

A discovery meeting and/or phone call is designed for two-way interactions between you, and/or your company and us. It is an opportunity to share and learn about your current challenges and to identify solution strategies.  We offer a wide range of support that leverages a combined 20+ years of industry expertise.

HOW LONG DOES IT TAKE TO COMPLETE MY PACKAGE?​​

Your package can take anywhere from 5 to 10 business days to complete from the receipt of your resume questionnaire and or supporting documents. The time it will take to complete your package depends on several factors, including the volume of outstanding packages, outstanding intake information, holiday season, and company vacation/closings.

DO YOU OFFER RUSH SERVICES?​​​

Unfortunately, we do not offer rush services.

WHEN DO I HAVE TO MAKE A PAYMENT?​​​​

Brown Resumes, Inc. requires all payments upfront. We do not accept deposits or payments after projects are completed. For business consulting projects, we typically require an advance payment (a retainer) before commencing work on your behalf. Our proposal estimation documents will specify the amount of any such advance required by our company. In most cases, the retainer amount calculated to cover initial consultation and expenses for a 7 to 30-day period. Our invoices are prepared and emailed or mailed as services expenses are incurred. Our invoices are payable upon presentation and are overdue if not paid by the due date set forth on the invoices.

CAN I SEE SAMPLES BEFORE PURCHASING A PACKAGE?​​​​​

Unfortunately, samples are only available for clients. Once you have paid for your package, you may have full access to our sample library of 800+ of completed resumes, cover letters, and LinkedIn bio’s covering a majority of industries and professional levels. We are more than happy to provide samples at your request.

HOW DO I GET MY PACKAGE?​​​​​​

Once your package is completed, your documents will be emailed to you in Microsoft Word format. If you’d like your resume emailed in additional formats including PDF or text, please include your format request at the time of service.

DO YOU CHARGE TO EDIT MY PACKAGE AFTER IT IS COMPLETED?​​​​​​​

All writing projects include unlimited revisions at the time of service. Once you approve your package, all edits after that will incur an editing fee determined on a case-by-case basis starting at $25.00 per document.

CAN I PICK UP COPIES OF MY RESUME?​​​​​​​

Yes, you are more than welcome to pick up copies of your resume. If requested, we offer 5 complimentary resume copies with all packages. These copies will be packaged in a professional folder you can use for all of your interviews. You can schedule a time to pick up your package between the hours of 9 a.m. and 6 p.m. Monday through Friday. Weekend availability is determined on a case-by-case basis and a fee maybe assessed. You also have the option of having your resume mailed to you in wrinkle-proof packaging for an applicable fee.

WHAT IS YOUR REFUND POLICY?​​​​​​​

Brown Resumes, Inc. does not offer refunds on any of our available services. However, we do offer unlimited revisions on all writing packages and a limited amount of revisions on all marketing projects covering website development, marketing materials, logo design, and social media packages.

WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PACKAGE OR SERVICE?​​​​​​​

All writing packages include unlimited revisions per document. If you are not satisfied with your package, your consultant will work with you to make revisions to meet your satisfaction. All consulting arrangements include an opportunity to reconcile discrepancies. Unfortunately, we do not offer refunds on any of our services.

HOW ARE BUSINESS TRANSACTIONS CONDUCTED?​​​​​​​

While Brown Resumes, Inc. appreciates conducting business in-person, we also understand that it is not conducive to everyone’s schedule, so we are flexible and offer the opportunities to conduct business online, via email, and over the phone at your request.

CAN I BOOK AN APPOINTMENT?​​​​​​​

Yes! We welcome in-person visits because it allows us to get to know our clients while allowing us to build solid business relationships. All appointments must be booked online using our online booking form.  All in-person appointments require a $40.00 booking deposit which provides you with a 30-minute meeting. A $20.00 credit is issued back to you once you move forward with services.  If you book an appointment and fail to keep your appointment and do not cancel within 24 hours of your appointment, a $25.00 non-refundable cancellation fee will be added to your invoice.

WHY IS THERE A PROCESSING FEE, AND WHAT IS IT FOR?​​​​​​

As with all businesses, we are subject to IRS rules and regulations that require us to collect sales taxes on all our services. We charge a per-package non-refundable fee to cover sales tax and fees associated with processing your payments online.

WHAT METHODS OF PAYMENT ARE ACCEPTED?​​​​​​​

Brown Resumes, Inc. welcomes all methods of payment including cash, credit/debit, PayPal, Zelle, or check/money order made out to Brown Resumes, Inc. You can also purchase our services at your convenience by visiting the “Shop Services” page here. Otherwise, an invoice must be generated for all offline transactions.

WHAT DO YOU DO WITH MY INFORMATION AFTER MY PACKAGE IS COMPLETED?​​​​​​​

Maintaining your confidentiality is our highest priority! Once your package is completed, your resume and all related personal information are stored in our filing department, which is only accessed by the President. However, we may use your resume, cover letter, and/or LinkedIn bio as a sample for prospective clients. If we do use your documents, all personal information will be omitted from your document prior to sharing.

WHAT IS YOUR CONFIDENTIALITY POLICY?​​​​​​​

We treat all aspects of our client relationships as confidential. We do not share your personal information, including your full name, home address, email address, contact number, company record, or any password that may be shared to set up your LinkedIn or Indeed profiles and/or other applicable profiles and personal information collected while conducting business with you with anyone for any reason. All your information is kept confidential in our filing department and is only accessed by the President of the company. Should you need copies of any of your documents, you may send an email request at any time. , we gladly provide sign appropriate confidentiality and/or non-disclosure agreements if desired.

DO YOU SELL GIFT CERTIFICATES?​​​​​​​

Yes! We understand that clients may want to give a loved one or a close friend a gift to take their career to the next level. Submit your requests directly to the order department at orders@brownresumes.com. Gift certificates are available from $50.00 to $1000.00. You will have to complete a five question questionnaire once your payment is received. Gift certificate orders are processed/fulfilled within 24 to 72 hours from the purchase date.

DO YOU OFFER DISCOUNTS ON PACKAGES?​​​​​​​

Yes we provide a generous 15% discount if you secure three or more services or if you make a purchase of $300.00 or more. Please use code Brown15 at checkout.

WHAT SIZE COMPANIES DO YOU SERVE?​​​​​​​

The size of the companies we serve is determined on a case-by-case basis. We say this because, your company may have a lot of employees but your infrastructure may be in a good position for us to support it.

HOW LONG DOES THE PROCESS TAKE TO COMPLETE BUSINESS CONSULTING PROJECTS?​​​​​​​​

Depending on the size of the project, we normally work with clients between 7-days to a six month period.

DOES THE COMPANY OFFER TO WORK ON LOCATION FOR BUSINESS CONSULTING SERVICES?​​​​​​​​

We do offer the option to work on your company site, which requires additional consulting fees. Please discuss your specific needs during your discovery call.

WHAT IS YOUR TERMINATION OF SERVICES POLICY?​​​​​​​​

You have the right to terminate our services at any time. We have the same right, subject to a professional and ethical obligation to give reasonable notice to arrange for alternative support. However, if either you or we decide to terminate services after the services have started, we will retain 20% of the invoiced amount for services rendered and refund the balance.

WHAT CAREER-RELATED SERVICES DO YOU PROVIDE?​​​​​​​​

We offer all services related to the job search process to include resume writing, cover letter writing, LinkedIn profile development, and a host of career coaching services as well as support writing various other career-related documents. Please inquire about your specific needs.

WHAT BUSINESS CONSULTING OR SMALL BUSINESS SERVICES DO YOU PROVIDE?​​​​​​​​

Our business consulting services include business coaching, logo and website design, business plan creation, social media profile development, content creation, business name ideation and execution, business structure filing, and domain name implementation. Please inquire about your specific needs.